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Customer Service

We are always happy to assist you with sizing or answer any questions you may have. Our FAQ follows, but if you can't find your answer here, email us at directly. Please do not use this link but copy and paste this email into your own email program  or call us via phone at
916-928-1070  Monday-Friday  8-3 PST (West Coast) .
We are also on Facebook for live messaging or comments.

Preorder Policies

 Preorder Policys
Pre-orders are advance purchases on merchandise scheduled to ship at a future date. This is a wonderful opportunity for you to secure your selections pre- season. Many of our designers often sell out in some sizes before they even reach us!
Each designer has their own estimated ship dates, which we place on the product page. We cannot guarantee these dates, but do our best to keep you informed of any changes. Shop risk free as pre-orders are returnable if postmarked within 14 days for a full refund or exchange. We understand that ordering in advance can be difficult for sizing and we are more than happy to exchange sizes or styles for you that do not work out or refund your purchase if necessary. We want you to be happy with your selections! Preorders that are placed but cancelled before arrival are subject to a 20% cancellation fee. We are happy to waive this fee if the payment is given back to you in form of a store credit. If you choose to cancel for a refund back to your credit card or paypal the 20% cancellation fee will result. We of course do not apply this policy to preorders that have not arrived within their projected shipping window.  

We offer three payment options for our preorders. You may either pay in full at the time of ordering or use one of our 2 deposit options. We offer a 25% or 50% deposit option. The 25% off  payment option allows you to pay 25% of the balance at the time of preorder with the remaining balance due at the time your order is ready to ship. The coupon for 25% deposit is Deposit25.  A 50% deposit option is also available on pre-orders with the checkout code "Deposit50". This enables you to pay only 50% of your order total now, and the remaining 50% will be charged to your card when your items ship. With our 50% deposit option or the pay in full option you also qualify for free shipping. The coupon for free shipping on preorders is :  Preorder.  Our deposit only option are a nice way to break up the expense a bit. You may also choose to pay in full at the time of pre-ordering. When using a deposit only option your credit card will be billed automatically. If you use paypal as your method of payment, you will receive a payment request when your items are ready to ship. If your payment is not made and there is no communication/arrangements made with us within a 10 day period your order will be subject to cancellation. After 14 days of non-payment your order will be cancelled and your deposit forfeited.
If you have any questions about pre-orders, please contact us; we are happy to help and would love to work with you.
 Do I need an RA# to return an item? (top)

No, at this time we do not require an RA number for returns. Simply return your item(s) along with your receipt to the address on your order form using a reliable mailing service. We recommend using a service with tracking, such as USPS or UPS.
 What if I need to make a return? (top)

We want you to be happy with your purchases, so we gladly accept returns postmarked within 14 days of  arrival to you. Please keep in mind that sale items are returnable for store credit or exchange only, this includes items that are purchased with a promotional coupon . Orders with free shipping are eligible for a full refund within return timeframe guidelines, however the $6.50 shipping charge will be deducted from the refund if 50% or more of the order is returned or your updated total falls below the minimum order total to qualify for free shipping. Regular priced merchandise is returnable for a full refund postmarked within 14 days of its arrival to you. Items returned after this time frame will be returned for store credit only. All items are final sale after 21 days of the order date.
Shipping and handling fees are not refundable. All returned items must be in their original condition and packaging if applicable. Please include your original receipt when exchanging or returning merchandise. All items are considered final sale 21 days of the order date and are not eligible for returns or exchanges.
If You Would Like To Exchange 
Please call or email before sending items for exchange only, if you are returning there is no need to call, we do not require an RA #. For exchanges it is best to let us know as soon as possible so we can ensure we have your selections and can pull those items pending the arrival of your exchange items. We will notify you upon arrival of your exchange so you know your new items have shipped.
Please send returns  to:
Everything But The Princess
135 Columbia Crest Drive
Grants Pass, Oregon 97526

Do you offer price adjustments or match prices from other boutiques? (top)

We do offer price adjustments, if any regular priced item you purchase  goes on sale, and is showing available on our website in the size/options you originally purchased within 7 days of your order date please contact us. We are happy to adjust your order and offer a store credit for the price adjustment.  We feel we offer the best prices and service of any online boutique. We are also always happy to consider matching other stores sales and offers upon request. You can trust that by shopping here, you know you will always receive reputable products, fair pricing, as well as service you can count on. Brand integrity as well as rules set by our vendors are paramount to continuing the relationships we have with all our fine designers. Therefore, manufacturer rules do limit us at certain times of the year from promotions and sales.