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Returns & Exchanges

We always want you to be delighted with your purchase. If for any reason things aren't working out simply follow our easy return process below.  

We do NOT require an RA for returns. We want you to be happy with your purchases, so we gladly accept returns postmarked back to our store within 14 days of  arrival to you. Regular priced merchandise is returnable for a full refund if returned within the return guidelines, items returned after this time frame will be returned for store credit only. All items are final sale after 21 days of the order date. Sale items are returnable for store credit or exchange only, this includes items that are purchased with a promotional coupon . Orders with free shipping are eligible for a full refund within return timeframe guidelines, however the $6.50 shipping charge will be deducted from the refund if the updated total after returns falls below the minimum order total to qualify for free shipping. Returns of $500 or more may be charged a 20% restocking fee. We reserve the right to reduce a returns refund for the actual shipping cost if the returns are $250 or more. 
 
Shipping and handling fees are not refundable. All returned items must be in their original condition and packaging if applicable. All items must have tags attached.  Items returned with animal hair, odors of laundry supplies, perfume or otherwise will not be accepted and will be returned to you at your expense. Please include your original receipt when exchanging or returning merchandise. All items are considered final sale 21 days of the order date and are not eligible for returns or exchanges.
 
If You Would Like To Exchange 
Please call or email before sending items for exchange only, if you are returning there is no need to call, we do not require an RA #. For exchanges it is best to let us know as soon as possible so we can ensure we have your selections and can pull those items pending the arrival of your exchange items. We will notify you upon arrival of your exchange so you know your new items have shipped. 
 
Please send returns  to:
Everything But The Princess
135 Columbia Crest Drive
Grants Pass, Oregon 97526
916-928-1070
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